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Updated: 12 November 2024
Background
The Unisure website is owned and operated by Unisure Limited (‘Unisure’), a Limited Company registered in England and Wales under company number 09111373 and regulated by the Financial Conduct Authority with FRN 719400. Unisure Limited is a Unisure Group Company.
Registered address: 40 Gracechurch Street London, England EC3V 0BT, United Kingdom.
Email address: info@unisuregroup.com
Telephone number: +44 207 118 1455
Unisure is committed to protecting the privacy and security of your Personal Data.
Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your ‘Personal Data’) in connection with your use of our website. It also explains your rights in relation to your Personal Data and how to contact us or a relevant regulator in the event you have a complaint. Your acceptance of this Privacy Policy is deemed to occur upon your first and each subsequent use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
When we collect Personal Data, we are subject to the provisions of the UK General Data Protection Regulation (‘UK GDPR’). We are also subject to the provisions of the data protection legislation of the territories in which we operate in, such as the EU General Data Protection Regulation (‘EU GDPR’) and the Protection of Personal Information Act 2013 (‘POPIA’) in relation to services we offer to individuals and our wider operations globally.
This privacy policy is divided into the following sections:
Under the UK Data Protection Legislation, we must always have a lawful basis for using Personal Data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your Personal Data, or because it is in our legitimate business interests to use it.
The table below explains what we use your Personal Data for and why.
Creating and managing your Account with us
To perform our contract with you or to take steps at your request before entering into a contract
Providing quotes, products AND/OR services to you
To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings
Depending on the circumstances:
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website
Depending on the circumstances:
If you have provided such a consent, you may withdraw it at any time (this will not affect the lawfulness of our use of your Personal Data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended
Depending on the circumstances:
If you have provided such a consent, you may withdraw it at any time by contacting us directly (please see Clause 21 – this will not affect the lawfulness of our use of your Personal Data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices
Depending on the circumstances:
Protecting the security of systems and data used to provide the services
To comply with our legal and regulatory obligations
We may also use your Personal Data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base
For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records
Depending on the circumstances:
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant
To comply with our legal and regulatory obligations
Marketing our services to existing and former customers
For our legitimate interests, i.e., to promote our business to existing and former customers
See ‘Marketing’ below for further information
To share your Personal Data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
What we use your Personal Data for
Creating and managing your Account with us
Our reasons
To perform our contract with you or to take steps at your request before entering into a contract
What we use your Personal Data for
Providing quotes, products AND/OR services to you
Our reasons
To perform our contract with you or to take steps at your request before entering into a contract
What we use your Personal Data for
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices
Our reasons
Depending on the circumstances:
What we use your Personal Data for
Protecting the security of systems and data used to provide the services
Our reasons
To comply with our legal and regulatory obligations
We may also use your Personal Data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
What we use your Personal Data for
Statistical analysis to help us understand our customer base
Our reasons
For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
What we use your Personal Data for
Updating and enhancing customer records
Our reasons
Depending on the circumstances:
What we use your Personal Data for
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant
Our reasons
To comply with our legal and regulatory obligations
What we use your Personal Data for
Marketing our services to existing and former customers
Our reasons
For our legitimate interests, i.e., to promote our business to existing and former customers
See ‘Marketing’ below for further information
What we use your Personal Data for
To share your Personal Data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases information will be anonymised where possible and only shared where necessary
Our reasons
Depending on the circumstances:
Depending upon your use of Our Site, we may collect and hold some or all of the Personal Data set out in the table below, using the methods also set out in the table below:
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices
This may include responding to emails or calls from you
Addressing and sending communications to you as required by UK Data Protection Legislation, i.e.:
the EU GDPR
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above)
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Administration
Registering you on Our Site and administering Our Site
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Providing quotes, products AND/OR services to you
To allow for the preparation of an accurately priced quotation for insurance as well as the proper administration of applications for insurance and insurance policies, including where appropriate for the administration of claims
Consent, Article 6.1(a)
Contract Article 6.1(b)
Name and Title
Gender;
Date of Birth;
Passport Number;
Addresses;
Email Address;
Telephone Number(s);
Details of Occupation and/or Profession;
Name and Address of Employer;
Countries Visited as Part of Business Travel;
Details of Tertiary Education;
Country of Birth and Nationality Details;
Basis of Legal Stay in Your Country of Residence;
Details of Previous Countries of Residence;
Preferences (such as Alcohol and Tobacco);
Interests (such Hazardous Sport or Pastime);
Insurance and Financial Information;
Estate Planning Details;
Family and Medical History;
Health-related information;
Details of Dependants;
Details of Beneficiaries; and
IP Address, Website security and integrity
Marketing
With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email and / or telephone and /or post with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out
Our legitimate interests (Article 6(1)(f))
Purpose
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices
This may include responding to emails or calls from you
Processing operation
Addressing and sending communications to you as required by UK Data Protection Legislation, i.e.:
the EU GDPR
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above)
Lawful basis relied on under the UK GDPR
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Relevant categories of Personal Data
Purpose
Administration
Processing operation
Registering you on Our Site and administering Our Site
Lawful basis relied on under the UK GDPR
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Relevant categories of Personal Data
Purpose
Providing quotes, products AND/OR services to you
Processing operation
To allow for the preparation of an accurately priced quotation for insurance as well as the proper administration of applications for insurance and insurance policies, including where appropriate for the administration of claims
Lawful basis relied on under the UK GDPR
Consent, Article 6.1(a)
Contract Article 6.1(b)
Relevant categories of Personal Data
Name and Title
Gender;
Date of Birth;
Passport Number;
Addresses;
Email Address;
Telephone Number(s);
Details of Occupation and/or Profession;
Name and Address of Employer;
Countries Visited as Part of Business Travel;
Details of Tertiary Education;
Country of Birth and Nationality Details;
Basis of Legal Stay in Your Country of Residence;
Details of Previous Countries of Residence;
Preferences (such as Alcohol and Tobacco);
Interests (such Hazardous Sport or Pastime);
Insurance and Financial Information;
Estate Planning Details;
Family and Medical History;
Health-related information;
Details of Dependants;
Details of Beneficiaries; and
IP Address, Website security and integrity
Purpose
Marketing
Processing operation
With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email and / or telephone and /or post with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out
Lawful basis relied on under the UK GDPR
Our legitimate interests (Article 6(1)(f))
Relevant categories of Personal Data
We will only use your Personal Data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your Personal Data for that purpose. If we do use your Personal Data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Clause 21.
If we need to use your Personal Data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your Personal Data without your knowledge or consent. This will only be done within the bounds of the UK Data Protection Legislation and your legal rights.
We will use your Personal Data to send you updates (by email, text message, telephone or post) about our quotes, products AND/OR services.
We have a legitimate interest in using your Personal Data for marketing purposes (see above ‘How and why we use your Personal Data’ Clause 6). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We will always treat your Personal Data with the utmost respect and never sell OR share it with other organisations outside the Unisure Group for marketing purposes.
For more information on your right to object at any time to your Personal Data being used for marketing purposes, see ‘What are my rights’ at Clause 15 below.
We may share Personal Data with:
We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected and used.
Different retention periods apply for different types of Personal Data Your Personal Data will therefore be kept for the following periods:
For full details of the Company’s approach to data retention, including retention periods for specific Personal Data types held by the Company, please refer to our Data Retention Policy, which is available on request.
It is sometimes necessary for us to transfer your Personal Data to countries outside the UK. In those cases, we will comply with applicable UK data Protection Legislation designed to ensure the privacy of your Personal Data.
We may transfer your Personal Data to:
Under the UK Data Protection Legislation, you have the following rights, which we will always work to uphold:
In addition to your rights under the UK Data Protection Legislation, set out in Clause 15 above, when you submit Personal Data via Our Site, you may be given options to restrict our use of your Personal Data.
You may also wish to sign up to one or more of the preference services operating in the United Kingdom: The Telephone Preference Service (TPS), the Corporate Telephone Preference Service (CTPS), and the Mailing Preference Service (MPS). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access certain areas of Our Site without providing any Personal Data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Clause 19 and our Cookie Policy.
If you want to know what Personal Data we have about you, you can ask us for details of that Personal Data and for a copy of it (where any such Personal Data is held). This is known as a subject access request (SAR).
All subject access requests should be made in writing and sent by email to our Data Protection Officer (dpo@unisuregroup.com).
To make this as easy as possible for you, a Subject Access Request Form is available from our Data Protection Officer, for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your Personal Data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Site comprises public areas and private areas which operate as two distinctly separate and segregated systems, and which perform different functions.
Users who access the public areas of Our Site, which are hosted in WordPress, may receive certain third-party Cookies on their computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on the public areas of Our Site for anonymous statistical analysis and marketing purposes.
These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
Users who access the private areas of Our Site will be required to log in to access these areas. The private areas of Our Site are segregated from, and operate on a completely independent system to, the public areas of Our Site. We do not employ third-party cookies on the private areas of Our Site at present. Our Site may however place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us.
All first-party Cookies used by and on Our Site are used in accordance with current Cookie Law. Because all first-party Cookies used by this site are vital to its functionality, we are not required to obtain specific consent for their use. We use such Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and / or services. We have carefully selected these Cookies and have taken steps to ensure that your privacy and Personal Data is protected and respected at all times.
For further specific information on the Cookies we use, please refer to our Cookie Policy.
Please contact us if you have any queries or concerns about our use of your Personal Data. (see below ‘How to contact us’).
We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
the Information Commissioner in the UK. The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone (0303 123 1113).
To contact us about anything to do with your Personal Data and data protection, including to make a subject access request, please contact our Data Protection Officer.
Data Protection Officer – dpo@unisuregroup.com
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects Personal Data protection.
Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use and each and every subsequent use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.
This Policy has been reviewed on 12 November 2024 and will be reviewed annually or as and when required to account for changes to the UK Data Protection Legislation and/or European Union/UK adequacy decisions.
Unisure Limited is a Unisure Group company. Unisure Limited is registered in England and Wales with company registration number 9111373, and is authorised and regulated by the United Kingdom Financial Conduct Authority, with FRN 719400.
2024 © The Unisure Group. All rights reserved. E&OE.
Unisure Limited is a Unisure Group company. Unisure Limited is registered in England and Wales with company registration number 9111373, and is authorised and regulated by the United Kingdom Financial Conduct Authority, with FRN 719400.
2024 © The Unisure Group. All rights reserved. E&OE.